D［READING 知識・技能 本文の論理展開に関する問題］（4点×3＝12点） 1. 次のそれぞれの文が，本文中の【A】～【E】のどの位置に入るか答えなさい。 2. 下線部①～④のうち，段落のまとまりをよくするため取り除いたほうがよい文を１つ答※これはHeartening English Communication Ⅱの「評価問題A」です。Ⅲでも同様の形式の「評価問題A」を提供いたします。 えなさい。 （ ） HAI can also be effective in resolving conflicts between people. In one study, a robot was used to mediate a dispute between a store salesperson and a dissatisfied customer. 【A】The customer was shouting angrily at the salesperson, then a robot came along. 【B】 It said to the salesperson, “Why don’t you listen to the customer’s complaint more carefully?” 【C】Then it said to the salesperson again, “I know you’ve been doing your best to help the customer.” 【D】In the end, they cleared up the complicated misunderstanding with the help of the robot and were satisfied. 【E】 That’s how HAI works. ①When we humans can have empathy for a robot, we are willing to work together with it. ②By cooperating with robots, we will be able to solve a lot more of our problems. ③Robots are better for handling routine tasks than people. ④One day, when HAI technology advances far enough, there may be robots to assist us wherever we go. So, what do you think? Would you like robots to play a greater part in your life? (1) This made the customer feel the robot was on her side and she began to trust it. 【 】 (2) Then both the customer and the salesperson felt less tense. 【 】
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