F［WRITING 思考・判断・表現 要約文完成問題］（5点×4＝20点） ※これはHeartening English Communication Ⅱの「評価問題B」です。Ⅲでも同様の形式の「評価問題B」を提供いたします。 1. 2. 3. 4. Fill in the blanks to complete the summary of this lesson. Write using the number of words given. Artificial intelligence refers to simulating human intelligence using a computer. AI systems learn by themselves by processing vast amounts of data. One example is suggestions based on your shopping habits and online video viewing, but they seem superficial. Also, 1. (5－8 words) sounds unnatural. Researchers are working on human-agent interaction called HAI. It aims to make working with a non-human agent just like working with a person. Let’s look at how HAI can be used. If a robot tells Mrs. Smith, an old woman in a nursing home, to take her blood pressure, she may not obey. Now a pair of robots are concerned about her and talking about her health, and she overhears it. When one of them 2. (6－9 words), she does it. By displaying empathy, robots make people more willing to cooperate. In one study, a robot mediated a dispute between a salesperson and a dissatisfied customer. First, the robot took the customer's side and gained her trust. Next, the robot said the salesperson was doing his best. Then the customer and the salesperson felt less tense. When 3. (5－8 words), they are willing to work with it. By cooperating with robots, we will be able to solve more problems. A participant thinks having robots in our lives is good. Robots do routine tasks, so 4. (6－9 words). Robots can also settle differences between people. Closer interaction between people and robots would improve our lives. Another participant thinks having robots in our lives is bad. If we rely too much on robots, we might become bad at communicating with others. Also, we cannot build a relationship of trust with robots. Having robots will harm human connections.
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